Backed by Y Combinator.
About the role
Our Customer Success team helps Arpio customers protect their applications from the unexpected, using Arpio’s innovative SaaS platform. As a Senior Technical Customer Success Manager, you will serve as an integral part of our growing team, focusing on customer satisfaction and retention for large enterprise organizations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of experience in a technical, customer-facing Customer Success or Account Management role
- Previous experience using CSM tools such as SalesForce, Hubspot, Intercom, etc. and ticketing tools such as Jira
- Strong understanding of AWS and/or Azure services, cloud computing and networking technologies, and a desire to continue to learn new technologies
- Excellent communication skills with a proven ability to collaborate and build relationships with customers
- Keen attention to detail, as well as the ability to also see the bigger picture and identify opportunities for improvement
- Curious and capable problem solving skills
More about this role
This role is eligible for full-time remote employment within the US or can be hybrid in our Durham, NC office 2-3 days/week. Please note that we unfortunately cannot sponsor H1B visas at this time. Arpio participates in the US Government's eVerify Program.
Modern enterprises run their most critical applications in complex, cloud-native environments, and the threats keep multiplying: outages, ransomware, bad actors, human error. Most disaster recovery tools stop at backing up data. We’ve built the next generation of cloud resiliency and disaster recovery for AWS and Azure with an automated, application-aware platform that recovers a company's entire application stack, not isolated resources, in under an hour. We protect production workloads for enterprises that cut across multiple industries like healthcare, financial services, and SaaS - the kind of companies that can't afford downtime.
At Arpio, we believe great companies are built by people who take ownership, move with urgency, and consistently deliver results. We just closed our $15M Series A to expand into new clouds and build out our roadmap, which means we're growing the team right now, and your work will directly shape...
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