Schedule, forecast, and manage human agents, BPO vendors, and AI agents in one platform. Trusted by Ramp, Canva, and HubSpot. Backed by NEA.
About the role
We’re hiring a Senior Customer Marketing Manager to build the program that turns customer relationships into stories, references, campaigns, and community. You'll own the voice of the customer across Assembled: what they say, why they say it, and how it shows up everywhere from a launch announcement to a sales call to the homepage.
What they're looking for
- 4-7 years in customer marketing, product marketing, or both, at a high-growth company, demonstrated ability to build programs from scratch is key
- Creative storytelling chops and innate campaign thinking. You can turn a 45-minute customer conversation into myriad creative assets, and a distribution plan that actually delivers
- Program-building chops. You run customer marketing with trackers, calendars, and follow-through, and you know who said yes to what and whether legal cleared it
- A knack for getting customers to say yes. You can ask a VP of Support for an hour of their time and their comms team's approval, and come back with both. You hold your own in a room with senior CX leaders at global enterprises
- Demonstrated ability to build workflows (not just chats) with AI. You use AI daily to synthesize research, create content, and build systems. You know how to edit and ship content that no one would know you used AI to create
- Real curiosity about our customers. Why they bought, why they stayed, and what would make them tell someone else
More about this role
Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.
Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.
More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled . We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.
We’re hiring a Senior Customer Marketing Manager to build the program that turns customer relationships into stories, references, campaigns, and community. You'll own the voice of the customer across Assembled: what they say, why they say it, and how it shows up everywhere from a launch announcement to a sales call to the homepage.
On our scrappy, creative marketing team, you’ll build customer marketing from...
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