AssetWatch is a leader in proactive and predictive maintenance solutions, providing a rapidly deployable, end-to-end remote condition monitoring service. Backed by G2 Venture Partners.
About the role
a world class customer experience to include sending customer feedback to our Other responsibilities as directed by AssetWatch Support Manager
What they're looking for
- 2+ Years of some form of technical support or equivalent experience
- 2+ Years of customer service interaction, in person or virtual
- Experience with high volume support ticketing systems
- Experience with CRM platforms (Salesforce strongly preferred)
- Ability to use remote communication tools to interact and add value to internal
More about this role
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.
- Manage multiple incoming streams of support request coming in via software,
phone, email, and internal requests
- Coordinate with internal and external stakeholders as needed to address more
challenging cases and ensure a long-term solution
- Work internally across multiple departments to ensure and support the delivery of
a world class customer experience to include sending customer feedback to our
Product teams.
- Willingness to pick up the phone...
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