AI voice agents for healthcare. Schedule, intake, triage, referrals, follow-up across 23+ specialties. 250M+ patient interactions. Live in weeks. Backed by Lightspeed and Menlo.
About the role
Assort Health is hiring our first Director, Customer Marketing & Community to build the engine that turns customer success into company growth. You'll build trusted relationships with our customers and transform their success into compelling stories, executive advocates, reference programs, peer communities, customer speakers, and other strategic proof points that help us win new business.
What they're looking for
- 7–10 years in customer marketing, customer advocacy, customer success, community, field marketing, product marketing, or a related B2B discipline. Healthcare, healthtech, or another complex enterprise software environment preferred
- Experience building trusted relationships with both senior healthcare executives and day-to-day operators through advisory boards, executive programs, customer interviews, on-site visits, and other strategic engagements
- Experience building programs from zero to repeatable operating systems. Comfortable creating strategy, defining processes, and scaling initiatives like customer advisory boards, executive communities, advocacy programs, speaker bureaus, or reference programs
- Excellent written and verbal communication skills, with the ability to develop compelling customer narratives, write strategic briefs, interview executives, and collaborate with creative partners to produce exceptional customer stories
- Ability to recognize meaningful customer trends and collaborate with Product Marketing to ensure customer feedback and advocacy programs inform broader go-to-market and product strategy
- Excellent judgment and customer empathy. You understand that customer trust is a long-term asset to be cultivated, not a short-term lever to be pulled
More about this role
Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.
At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 270 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.
We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!
Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.
Assort Health is hiring our first Director, Customer...
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