From AI-powered capabilities to Frontier AI agents, Assured’s solutions power the entire claims lifecycle. Schedule a demo. Backed by Kleiner Perkins and ICONIQ.
About the role
We're looking for a Senior IT Support Engineer to help drive IT operations forward at Assured. Reporting to the IT Manager, you'll own day-to-day support and systems for a fully remote team, lead employee onboarding and offboarding, and partner across IT and Security to keep our environment reliable, compliant, and easy to work in.
What they're looking for
- 📅 5–8+ years of IT support / IT engineering experience , ideally in a fully remote, SaaS-heavy, compliance-driven environment
- 🖥️ Deep hands-on experience with modern IDP and MDM platforms. Direct Rippling experience strongly preferred (IDP, SCIM, MDM, Workflows). Okta experience is a strong plus
- 🔑 Strong working knowledge of SSO, SAML, SCIM, OAuth, and MFA across a diverse SaaS environment
- 💻 Advanced macOS administration, solid Windows and mobile troubleshooting, comfortable with shell scripting and light automation
- 🛠️ Proficiency with Google Workspace administration, Slack , and common SaaS admin consoles (Zoom, 1Password, Notion, etc.)
- 🤖 AI-forward mindset. Experience with or genuine curiosity about Console.com (ARIA) , Risotto , Unthread , or other AI ITSM / Slack-native help desk platforms. Comfort using AI tools (including Claude) as part of daily IT operations
More about this role
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.
At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.
The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.
We're looking for a Senior IT Support Engineer to help drive IT operations forward at Assured. Reporting to the IT Manager, you'll own day-to-day support and systems for a fully remote team, lead employee onboarding and offboarding, and partner across IT and Security to keep our environment...
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