Apache Airflow® orchestrates the world’s data, ML, and AI pipelines. Astro is the best way to build, run, and observe them at scale. Backed by Insight and 500 Global.
About the role
As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress.
What they're looking for
- 5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment
- Experience building and managing project plans for technical or software implementation projects
- Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders
- Strong organizational, communication, and stakeholder management skills
- Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
- Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve
More about this role
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io .
As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress.
You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders. Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle.
You will act as the operational lead for customer engagements,...
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