Learn more about Attentive—the SMS and email platform that brings your customer interactions to life with advanced AI. Backed by Sequoia and Sapphire.
About the role
We are looking for an experienced customer success professional to join Attentive as a Senior Customer Success Manager. You will lead the overall customer strategy for a portfolio of Strategic accounts, shaping program direction, improving performance, and mobilizing the right resources to drive measurable business outcomes and long-term growth across Attentive’s platform.
What they're looking for
- Build and maintain strategic success plans with clear business goals, success measures, priorities, owners, and milestones. Keep customers and internal partners aligned on key initiatives
- Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention, connecting SMS, email, and AI-powered capabilities into a cohesive program
- Coordinate Account Management, Services, and technical and product partners around the customer strategy
- Translate program performance into clear recommendations, testing priorities, and business cases. Assess measurement limitations and evaluate opportunities in the context of customer goals, budgets, and expected returns
- Identify expansion opportunities through customer goals and unmet needs. Partner with Account Management and specialists to build value-based recommendations, define success criteria, and support meaningful adoption
- 5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS, with demonstrated success managing complex enterprise customers
More about this role
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index !
About the Role
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