Learn more about Attentive—the SMS and email platform that brings your customer interactions to life with advanced AI. Backed by Sequoia and Sapphire.
About the role
Our Platform Infrastructure team is the backbone of everything we do at Attentive, providing a resilient and cost-effective platform that seamlessly handles billions of events from over 100 million customers daily. We own everything from compute, persistence, and networking to observability and deployments. Joining our team offers a high-growth career opportunity to collaborate with some of the world’s most talented engineers in a high-performance, high-impact culture.
What they're looking for
- Design and Deliver High-Impact Solutions: Design and implement systems that enhance reliability, observability, traceability, and incident management, ensuring the platform scales effectively
- Lead Strategic Initiatives: Take ownership of cross-team collaborations and drive impactful projects by providing technical leadership and guidance
- Partner Across Teams: Collaborate with engineers from AI/ML, Data, Platform, and Product teams to develop best-in-class services
- Partner with engineers from AI/ML, Data, Platform, Product, and other groups to deliver best-in-class services
- Establish Standards and Best Practices: Define and enforce production standards, processes, and tools to ensure operational excellence
- Champion Reliability Goals: Advocate for and implement SLIs, SLOs, and other reliability-focused metrics across the engineering organization
More about this role
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index !
About the Role
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