Auctor is the AI-native system of action for software implementations. Unify pre-sales and delivery to deliver projects faster, with less rework. Backed by Sequoia and Y Combinator.
About the role
Auctor is looking for a Client Success Manager to join our founding Customer Success team. You will own a portfolio of implementation partners and systems integrators after the sale, driving adoption, demonstrating return on investment, and making renewals a natural result of the value we deliver rather than a negotiation.
What they're looking for
- 4+ Years in Customer-Facing, Post-Sale Roles: Customer Success, Account Management, or Implementation/Delivery Consulting, ideally in B2B SaaS or professional services
- Track Record Owning Renewals and Expansion: You can talk numbers, retention, and ROI, not just relationship warmth
- SI and Ecosystem Fluency: Comfort with how systems integrators and professional services organizations operate, you understand SOWs, scoping, and delivery models
- Technically Proficient: You don't need to code, but you're comfortable with technical stakeholders and unintimidated by integrations, data flows, and security or compliance questions
- Strong Written and Verbal Communication: You can write an executive-ready recap, run a QBR, and hold your own in a scoping conversation with a delivery team
- Builder Mindset: You're excited by the ambiguity of an early-stage startup and want to help build the CS playbook, not just inherit one
More about this role
Auctor is the AI native system of action for the entire software implementation lifecycle. Enterprise software creates value only when it is implemented well, yet most implementation teams still rely on siloed documents, scattered meeting notes, and institutional knowledge that disappears when someone leaves a project. Auctor changes that.
Our platform connects the teams and processes behind a software rollout, from presales discovery through delivery and beyond. It helps professional services teams and systems integrators deliver what they sold faster, more consistently, and with greater intelligence on every project.
Auctor turns meetings, documents, and decisions into a living system of record. Using that context, teams can generate execution ready deliverables such as statements of work, scopes, and designs; track scope and risk through a complete audit trail; and transform successful engagement playbooks into reusable workflows.
Auctor integrates with the tools implementation teams already use and is backed by Sequoia Capital, M12, HubSpot Ventures, Workday Ventures, OneStream, Tercera, Dig Ventures, and Y Combinator. Following our recent Series A, we’re scaling quickly...
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