Augury's AI agents and predictive maintenance help manufacturers maximize uptime, prevent failures, and keep production running for every role. Backed by Insight.
About the role
We are seeking a highly strategic and execution-oriented Client Partner to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification.
What they're looking for
- Experience: 7+ years of experience in a software and/or hardware customer success/account management role. Bonus points for a focus on digital transformation/process optimization, or manufacturing job experience
- Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer
More about this role
A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.
We are seeking a highly strategic and execution-oriented Client Partner to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification.
The ideal candidate brings a strong ability to connect customer outcomes to commercial impact, with experience in renewal and upsell forecasting, and thrives in complex, industrial customer environments.This position is Remote. The preferred time zones are Eastern US and Central US.
- Own a portfolio of strategic accounts, accountable for retention,...
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