Streamline operations and improve resident care with our senior living solutions. Backed by General Catalyst.
About the role
Implementation Managers at August are integral to August’s customer experience. Our implementation approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we’re building product-specific expertise across our team—and we’re looking for a Billing Implementation Manager to lead customers through one of the most operationally critical transitions they’ll make.
What they're looking for
- 3+ years of experience in a customer-facing role , ideally in Customer Success, Implementation, or a similar function
- Strong financial literacy , with experience in billing, accounting, business office management, revenue cycle management , or another finance-related discipline
- Experience in healthcare or senior living operations is a plus, but not required—we can teach the industry, you bring the financial aptitude
- A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes
- Excited to build and improve processes , create scalable tools, and bring structure to new products, features, and implementation challenges
- Excellent written and verbal communication skills , with the ability to explain financial concepts clearly to non-financial stakeholders
More about this role
At August Health, our mission is to empower the essential work of caring for our elders.
We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.
Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.
At August, we strive to live our values each day, in every interaction with our customers and with each other.
Be responsible – leave things better than you found them
Take ownership – be decisive and take action
Be ambitious – build something great
Keep an open mindset – communicate candidly and welcome new ideas
Be humble – celebrate each others’ successes and learn from our mistakes
Stay positive – assume best intent
Implementation Managers at August are integral to August’s customer experience. Our implementation approach and customer-obsessed...
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