Streamline operations and improve resident care with our senior living solutions. Backed by General Catalyst.
About the role
As a Billing Customer Success Manager, you’ll be the trusted advisor helping senior living operators achieve measurable outcomes through August Health. You’ll own the customer relationship from post go live through renewal—driving adoption, engagement, and long-term success. You’ll work cross-functionally with Implementation, Product, and Support teams to ensure each customer realizes the full value of our solution.
What they're looking for
- Strong financial literacy, with experience in billing, accounting, business office management, revenue cycle management, or another finance-related discipline
- Experience in healthcare or senior living operations is a plus, but not required—we can teach the industry, you bring the financial aptitude
- Comfortable working in spreadsheets (Excel/Google Sheets) and learning new systems quickly
- Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges
- Clear and professional communication skills, with comfort in customer-facing settings
- Proactive and resourceful—willing to take ownership and figure things out
More about this role
At August Health, our mission is to empower the essential work of caring for our elders.
We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.
Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.
At August, we strive to live our values each day, in every interaction with our customers and with each other.
Be responsible – leave things better than you found them
Take ownership – be decisive and take action
Be ambitious – build something great
Keep an open mindset – communicate candidly and welcome new ideas
Be humble – celebrate each others’ successes and learn from our mistakes
Stay positive – assume best intent
As a Billing Customer Success Manager, you’ll be the trusted advisor helping senior living operators achieve measurable outcomes...
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