Step inside the world of self-driving freight, powered by the Aurora Driver. Delivering the benefits of self-driving technology safely, quickly, and broadly. Backed by Greylock, Index and Lightspeed.
About the role
Serve as the first point of contact across phone, chat, and email for Aurora's customers, road users, public safety officials, and partners, representing Aurora with professionalism and care in every interaction. Own the customer experience, keeping them informed and confident while their issue is worked, and measuring your success by whether the issue is fully addressed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- One or more years in a customer support, contact center, or operations role in a high-volume, customer-centric environment
- Readiness to work a 24/7 shift schedule that includes nights, weekends, holidays, and rotating shifts, with occasional overtime during peak demand
- Comfort working in CRM and ticketing tools (such as Salesforce) and in Google Workspace
- Excellent written and verbal communication in English
- Genuine customer obsession: you take ownership of the outcome and stay with a problem until it is resolved
- The instinct to understand why a process exists, so that you can apply it well and recognize when a situation needs a different approach
More about this role
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn .
Aurora is building the customer support organization that stands behind the Aurora Driver as we scale commercial driverless trucking. We are looking for Customer Support Representatives to be the first point of contact for the people who interact with Aurora technology: fleet and carrier customers, law enforcement and first responders, members of the public, and partners such as truck stops and service technicians. In this role you will resolve inbound support requests quickly and with care. You will work across phone, chat, and email as part of a 24/7 team that keeps Aurora responsive at commercial scale. This is a high-trust, safety-critical role where clear judgment in the first sixty seconds of...
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