Step inside the world of self-driving freight, powered by the Aurora Driver. Delivering the benefits of self-driving technology safely, quickly, and broadly. Backed by Greylock, Index and Lightspeed.
About the role
Lead a shift of Customer Support Representatives, making sure the queue is covered, contacts are prioritized correctly, and service level targets are met throughout the shift. Make real-time adjustments to breaks, channel assignments, and coverage as volume shifts, and track schedule adherence across your shift. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- High school diploma or equivalent
- Three or more years in a customer support, contact center, or operations role in a high-volume, customer-centric environment
- One or more years of experience as a team lead, shift lead, supervisor, or senior representative with responsibility for guiding others
- Readiness to work a 24/7 shift schedule that includes nights, weekends, holidays, and rotating shifts, with occasional overtime during peak demand
- Hands-on experience with CRM and ticketing tools (such as Salesforce), real-time queue management, and Google Workspace
- Excellent written and verbal communication in English
More about this role
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn .
Aurora is building the customer support organization that stands behind the Aurora Driver as we scale commercial driverless trucking. We are looking for Customer Support Team Leads to guide a shift of Customer Support Representatives who serve as the first point of contact for the people who interact with Aurora technology: fleet and carrier customers, law enforcement and first responders, members of the public, and partners such as truck stops and service technicians. In this role you will keep your shift running smoothly, coach your team to deliver fast and caring resolutions, and serve as the escalation point for the contacts that need an experienced hand. You will also spend part of each shift...
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