Residential solar design and sales solutions that are accurate at every stage, from design to signed permit, with physics-based accuracy. Backed by Pear VC, ICONIQ and Lux.
About the role
In this role, you'll own a high-volume portfolio of solar professionals in Aurora's Scaled Account Management segment where you will execute the account management playbooks, systems and processes that let you serve them well at scale. You'll drive retention, early renewals, and expansion across a large book of business by pairing sharp account management instincts with a real appetite for leveraging AI agents, automated workflows, and operational design. You won't just use the tools, you'll help shape them.
What they're looking for
- 2+ years of experience in Account Management, Customer Success, or Sales, preferably in a SaaS or clean tech environment
- Proven ability to manage a high-volume book of business with strong retention and upsell results, even with limited one-on-one customer time
- Comfort building and executing structured workflows — you don't just manage accounts, you build systems to manage them better
- Experience with Salesforce or similar CRM tools, you understand why data hygiene matters and you maintain it as a daily habit, not a quarterly cleanup
- Ability to identify account health signals — usage data, engagement trends, renewal timelines — and act on them before risk becomes obvious
- Strong written communication skills, you can craft outreach that feels personal at scale and represent Aurora's voice clearly across a large customer base
More about this role
Aurora is on a mission to create a future of solar for all. Our award-winning software puts the power of data and technology into the hands of every solar professional to make solar adoption simple and predictable. Our software has designed millions of solar projects so far, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale.
We’ve been named one of "The Best Remote Companies" by BuiltIn.com and have been recognized for the second time as a Certified Green Business (CGB) with the city of San Francisco. We’re in this together to support the world’s transition to solar.
The Scaled AM team is built on a simple belief: when our customers win, we win. We obsess over customer outcomes, not activity metrics or internal optics, and we hold ourselves accountable to the impact we actually deliver. We move fast, share what's working, and push each other to build smarter, not just work harder.
In this role, you'll own a high-volume portfolio of solar professionals in Aurora's Scaled Account Management segment where you will execute the account management playbooks, systems and processes that let you serve them...
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