Operator of an online auction platform intended to execute simplified buying and selling of vehicles. The company's platform allows impounds and tow yards around the United States to list vehicles for auction, enabling people to buy unclaimed vehicles. Backed by Pelion Venture Partners.
About the role
This is a digital transformation role built around the customer journey. You will lead the work that connects how Autura markets, sells, onboards, supports, and retains customers into one operation. The goal is not a better set of tools. It is a business that can see its customers clearly and act on what it sees.
What they're looking for
- Own the operating model HubSpot is meant to support, turning sales, marketing, and customer success requirements into one governed system of record rather than parallel versions of the truth
- Translate customer experience goals into detailed journey maps, then into prioritized product and technology roadmaps, and lead the cross-functional build that makes them real
- Lead modernization of the customer-facing tech stack, including CRM, customer success tooling, and omnichannel contact center platforms
- Make sure data moves cleanly across digital apps, self-service portals, and human-assisted support channels so the experience holds together across all of them
- Own the systems roadmap and cross-functional alignment across both PLG and SLG motions, work that today sits split across teams
- Stand up a customer data platform that pulls fragmented touchpoints into a single real-time customer profile
More about this role
Director of Transformation
Autura | Reports to CEO
Only accepting applications that are currently residing in Texas
About the role
This is a digital transformation role built around the customer journey. You will lead the work that connects how Autura markets, sells, onboards, supports, and retains customers into one operation. The goal is not a better set of tools. It is a business that can see its customers clearly and act on what it sees.
Data is the foundation of this role. You will own the system of record, the pipelines, and the governance that give Autura one clear view of its customers. This job lives in the weeds: you will design the blueprint, then build it with IT, Product, Operations, and GTM, go into trouble spots yourself when something is stuck, and carry the adoption work that makes new systems actually get used, with managers as your main channel. Every program is judged on business results and problems solved rather than on rollout.
What you will own
Customer journey and CRM
- Own the operating model HubSpot is meant to support, turning sales, marketing, and customer success requirements into one governed system of record rather than parallel versions of the...
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