AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
About the role
At AutoStore, customers are our top priority. The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. This role combines direct customer engagement with team leadership responsibilities, including coaching, performance development, strategic planning, and cross-functional collaboration.
What they're looking for
- Proven experience in Customer Success, Account Management, Strategic Account Management, or a related customer-facing role
- Previous leadership experience, including direct people management, team leadership, mentoring, or coaching responsibilities
- Demonstrated ability to influence and build trusted relationships with customers, peers, executives, and cross-functional stakeholders
- Strong leadership, coaching, and team development skills
- Excellent interpersonal, presentation, verbal, and written communication skills
- Proven ability to drive strategic initiatives while balancing operational responsibilities
More about this role
At AutoStore, customers are our top priority. The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. This role combines direct customer engagement with team leadership responsibilities, including coaching, performance development, strategic planning, and cross-functional collaboration.
The Director of Customer Success serves as both the voice of the customer and a voice of the Customer Success team, helping to shape strategy, improve processes, and ensure the organization delivers exceptional customer experiences that maximize the value customers receive from AutoStore solutions.
This role is part of a regional commercial team and plays a critical role in driving customer retention, expansion, operational performance, and team effectiveness.
Customer Success
- Act as a key point of contact and trusted resource for customer operations,
- Engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and...
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