AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
About the role
As a Field Support Specialist, your role is to provide in-field technical assistance and support to our partners and customers. You'll be the expert they rely on for in-field interventions, troubleshooting and execution of corrective actions. Your dedication to proactive problem solving and ensuring partner/customer satisfaction is essential for maintaining strong relationships and driving success across the network of AutoStore installations .
What they're looking for
- 2+ years of experience in a hands-on mechanically or electrically focused field support role
- Demonstrated ability to quickly master complex technical systems
- Strong aptitude for both technical problem-solving and customer training
- Excellent communication and relationship-building skills
- Knowledge of Analytical Tools for KPI Tracking
- Experience of Field management/CRM tools – SFDC a preference
More about this role
AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore – moving things forward.
As a Field Support Specialist, your role is to provide in-field technical assistance and support to our partners and customers. You'll be the expert they rely on for in-field interventions, troubleshooting and execution of corrective actions. Your dedication to proactive problem solving and ensuring partner/customer satisfaction is essential for maintaining strong...
Browse similar: Startup jobs