AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
About the role
As a Lead Software Sustaining Engineer, you own the escalated (Tier 2) defect queue end to end: reproducing customer-reported issues, working through logs, telemetry, and crash dumps to true root cause, and delivering a tested fix, workaround, or a diagnosis complete enough for Tier 3 to act on immediately.
What they're looking for
- 5–8 years of relevant experience in software development, including demonstrated experience in a sustaining, production support, or Tier 2 escalation role
- Bachelor's degree in Computer S cience , Software Engineering, or a related field. A master's degree is preferred, but not required
- Proficiency in .NET, with the ability to read and debug unfamiliar code in a live production codebase
- Strong understanding of software development methodologies and hands-on proficiency with debugging, log analysis, and observability/monitoring tooling
- Strong independent problem solver — able to work from incomplete data, form and test hypotheses, determine true root cause, and drive the fix to closure with minimal direction
- Strong communication skills, including the ability to explain technical status and root cause clearly to customers and stakeholders during active incidents
More about this role
AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore – moving things forward.
As a Lead Software Sustaining Engineer, you own the escalated (Tier 2) defect queue end to end: reproducing customer-reported issues, working through logs, telemetry, and crash dumps to true root cause, and delivering a tested fix, workaround, or a diagnosis complete enough for Tier 3 to act on immediately. You also run the function — triaging and assigning cases...
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