AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
About the role
As Service and Support Specialist, you will be responsible for supporting Pio customers across the United States and Canada through a combination of remote technical support and on-site service activities. You will help customers troubleshoot software and hardware issues, perform preventative maintenance and repairs, support system commissioning and upgrades, and work closely with the broader Pio Deployment & Operations team to deliver an outstanding customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Pio Software including software features and workflows, system configuration, diagnostics, software troubleshooting and API / integrations with third-party software
- AutoStore Software including Console, CubeAnalytics and other tools used to monitor, diagnose, and support AutoStore systems
- AutoStore Hardware including robots, ports, controllers, grids, and other AutoStore modules
- Service & Maintenance Best Practices including preventative maintenance, troubleshooting methodologies, repair procedures, and safe execution of field service activities
- Provide first and second-line support for Pio customers across the United States and Canada (hardware and software)
- Work with our EMEA team to provide first- and second-line support for direct and distributor-sold sites for other geographies when needed
More about this role
Pio, a business unit of AutoStore, is making warehouse automation accessible to a much broader market through a simplified and more affordable automation solution powered by AutoStore technology. As we continue to grow across North America, we are looking for a motivated and hands-on Support & Service Associate to help ensure our customers receive exceptional support and service throughout the lifecycle of their Pio system.
This is an ideal opportunity for someone early in their career who enjoys solving technical problems, working directly with customers, a mix of desk work and field work and is motivated by working with cutting-edge warehouse automation technology.
The Role
As Service and Support Specialist, you will be responsible for supporting Pio customers across the United States and Canada through a combination of remote technical support and on-site service activities.
You will help customers troubleshoot software and hardware issues, perform preventative maintenance and repairs, support system commissioning and upgrades, and work closely with the broader Pio Deployment & Operations team to deliver an outstanding customer experience.
This role combines remote technical...
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