AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
About the role
The Customer Quality Engineer will work across all departments of AutoStore to ensure that each non-conformance investigation team is correctly staffed. And ensure corrective actions are implemented on time, with minimal disruption to our partners and customers.
What they're looking for
- Degree in Engineering, Science, Computing, or a related technical discipline
- Training or certification in Quality Management, Continuous Improvement, or related methodologies is advantageous
- 4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role
- Experience leading complex cross-functional investigations from problem identification through implementation of corrective actions
- Demonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment
- Practical experience applying Lean, TPS, Six Sigma, or comparable continuous-improvement methodologies
More about this role
The Customer Quality Engineer is responsible for coordinating the timely investigation and resolution of AutoStore product and service non-conformances. Working as part of an AutoStore non-conformance investigation team, the Customer Quality Engineer will ensure that both the immediate and root causes of the non-conformance are understood, and that the corrective actions are effective in preventing a reoccurrence.
The Customer Quality Engineer will work across all departments of AutoStore to ensure that each non-conformance investigation team is correctly staffed. And ensure corrective actions are implemented on time, with minimal disruption to our partners and customers.
Success in this role requires a practical and hands-on quality professional who can drive improvements in a fast-growing organization. We are looking for someone who can apply quality principles with sound judgment, focus on solving real business problems, and continuously improve processes without creating unnecessary complexity.
Customer Quality and Problem Solving
- Lead end-to-end investigation and resolution of product and service non-conformances at customer sites.
- Facilitate cross-functional root-cause...
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