AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
About the role
Parts of the commercial experience still rely on manual workflows, repeated handoffs, and individual follow-up. We see a significant opportunity to simplify that experience and build a faster, more visible, AI-enabled operating model. This is a transformation leadership role with real builder energy.
What they're looking for
- Understand how work happens today across request intake, case management, PO processing, booking support, shipment coordination, issue resolution, and internal handoffs
- Identify where manual effort, fragmented workflows, unclear ownership, or limited visibility create friction for sellers, partners, and customers
- Define and drive the future state through clearer intake models, process standards, service levels, escalation paths, and performance visibility across backlog, SLA performance, cycle time, quality, and rework
- Help evolve Sales Support into a premium operating capability that sellers and partners trust because it is responsive, visible, consistent, and easy to work with
- A track record of leading meaningful transformation and building new capabilities and strategies with measurable business impact
- Experience leading high-ambiguity, cross-functional work from problem framing through execution, decisions, and adoption
More about this role
AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore – moving things forward.
Parts of the commercial experience still rely on manual workflows, repeated handoffs, and individual follow-up. We see a significant opportunity to simplify that experience and build a faster, more visible, AI-enabled operating model.
This is a transformation leadership role with real builder energy.
You will take momentum already underway, sharpen the future state,...
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