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Technical Account Manager

AutoStore · 2 Locations · On-site

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About AutoStore

AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.

About the role

As a Technical Account Manager (TAM), you will be part of AutoStore's Technical Accounts team, responsible for the technical governance, advisory, and ongoing success of an assigned portfolio of AutoStore Partners and their End Customers. Acting as the primary technical account contact for your partners, you will help improve system performance, delivery quality, technical capability, and customer outcomes.

What they're looking for

  • Experience with practical software, networking, mechanical, or electrical installation and configuration environments
  • Experience in automation within industrial environments and an understanding of core AutoStore technology and products
  • Ability to travel to AutoStore, Partner, or Customer locations across EMEA as required
  • A customer- and partner-centric mindset with a proactive, preventative approach and a focus on continuous improvement
  • Strong analytical thinking and the ability to support root-cause analysis for complex technical and operational issues
  • Good communication skills and the ability to build trust with internal and external technical stakeholders
More about this role

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.

AutoStore – moving things forward.

As a Technical Account Manager (TAM), you will be part of AutoStore's Technical Accounts team, responsible for the technical governance, advisory, and ongoing success of an assigned portfolio of AutoStore Partners and their End Customers. Acting as the primary technical account contact for your partners, you will help improve system performance, delivery quality,...

Read the full posting on AutoStore's site ↗

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