Avoca automates calls, online scheduling, faxes and e-referrals for radiology networks. Backed by Y Combinator.
About the role
As Director of Customer Success, you'll lead a team of technical account managers (TAMs) responsible for retaining and growing a subset of our customers. This person will also be responsible for setting the vision, creating processes and best practices, and maintaining deep relationships with cross-functional teams. This leader will be accountable for delivering proactive, outcome-based customer engagements across our customer base, strengthening executive partnerships, and driving predictable renewal outcomes.
What they're looking for
- A builder and operator at heart. You're energized by standing up new functions, systematizing what works, and iterating relentlessly
- A strategic leader who thrives in high-growth, high-ambiguity environments and is motivated by outsized impact
- Deeply collaborative, with a natural instinct for forging alignment across Sales, Product, Engineering, and Support
- In-office, engaged, and eager to lead from the front at our NYC location full-time
More about this role
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
As Director of Customer Success, you'll lead a team of technical account managers (TAMs) responsible for retaining and growing a subset of our customers. This person will also be responsible for setting the vision, creating processes and best practices, and maintaining deep relationships with cross-functional teams. This leader will be...
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