Avoca automates calls, online scheduling, faxes and e-referrals for radiology networks. Backed by Y Combinator.
About the role
Customers don't remember when things work, but they remember when things break and how fast you fix them. As a Support Engineer at Avoca, you're the person who makes that moment go well.
What they're looking for
- Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments
- Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously
- Autonomous, self-directed, and comfortable working with ambiguity
- A proactive and effective communicator
- You are collaborative, organized, and efficient
- Eager to work in person at our NYC office full time
More about this role
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
Customers don't remember when things work, but they remember when things break and how fast you fix them. As a Support Engineer at Avoca, you're the person who makes that moment go well.
This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging production systems, reasoning...
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