Avoca automates calls, online scheduling, faxes and e-referrals for radiology networks. Backed by Y Combinator.
About the role
As a Technical Account Manager at Avoca, you’ll own the post‑sales technical relationship with our customers, bridging implementation details and ongoing account strategy. You’ll guide home service companies through onboarding and integration, advise on APIs, webhooks, and prompting configurations, and ensure they achieve measurable business outcomes on Avoca’s platform. You will be the trusted technical advisor who translates customer goals into scalable setups, drives adoption, and maintains long-term success.
What they're looking for
- You take ownership of outcomes, not just tasks. When a customer isn't seeing results, you investigate and act before being asked
- You're a natural bridge-builder: equally energized by digging into API docs and presenting ROI to a customer's executive team
- You think in systems. You see how a single integration choice cascades into call handling quality, booking rates, and revenue
- You bring a builder's mentality. When you spot a gap in process or documentation, you fill it, not just for your accounts, but for the team
- In-office, engaged, and eager to lead from the front at our NYC location full-time
More about this role
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
As a Technical Account Manager at Avoca, you’ll own the post‑sales technical relationship with our customers, bridging implementation details and ongoing account strategy. You’ll guide home service companies through onboarding and integration, advise on APIs, webhooks, and prompting configurations, and ensure they achieve measurable...
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