Agents for dental operations. Backed by Y Combinator.
About the role
As our founding CX lead, you’ll own the complete post-sale customer journey - from onboarding and workflow setup through proactive adoption and expansion. You’ll serve as the trusted internal advocate for customer needs and the external representative of Avora. This is an IC role with a clear path to build and lead the CX function. Onboard and configure AI workflows to each practice’s preferences; train patient-facing teams and get them live quickly
What they're looking for
- In-person in San Francisco
- Exceptional written & verbal communication, comfortable texting/calling customers daily
- Technical and AI curiosity, willingness to learn latest tools (Claude Code, Ramp Sheets, etc) and support technical troubleshooting
More about this role
As our founding CX lead, you’ll own the complete post-sale customer journey - from onboarding and workflow setup through proactive adoption and expansion. You’ll serve as the trusted internal advocate for customer needs and the external representative of Avora. This is an IC role with a clear path to build and lead the CX function.
Onboard and configure AI workflows to each practice’s preferences; train patient-facing teams and get them live quickly
Drive customer adoption through planning deployments with customer leadership
Build for scale by creating playbooks, SOPs, automations, and alerts that enable scaling from 200 → 2000 practices
Advocate for customer needs with Product and Engineering - surface customer patterns, prioritize improvements, and communicate outcomes clearlyae
Unblock customers quickly by triaging issues, providing frontline support, and coordinating closely with engineering
- In-person in San Francisco
- Exceptional written & verbal communication; comfortable texting/calling customers daily
- Technical and AI curiosity; willingness to learn latest tools (Claude Code, Ramp Sheets, etc) and support technical troubleshooting
- Healthcare or dental industry...
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