Backed by Y Combinator.
About the role
We are seeking a highly motivated and experienced Team Lead, Technical Services to join our high-performing team in delivering world-class technical support to both internal and external customers. In this role, you will lead a team responsible for providing exceptional service through telephone, online helpdesk, and live chat, while fostering a culture of innovation and continuous improvement.
What they're looking for
- Demonstrated competency in the following areas (Expectations of Leaders): Business (Business Acumen, Strategic Thinking, Leading Change)
- People (Develop Yourself, Develop Others, Build Functional Strengths)
- Organization (Develop Teams, Enable Cooperation, Ethical Leadership)
- Proven coaching-oriented leadership style including leading through periods of change
- Ability to be a leader who empowers others, holds them accountable, and gains satisfaction from others’ success
- High level of emotional intelligence, self-awareness, and resiliency
More about this role
Team Lead, Technical Services
We are seeking a highly motivated and experienced Team Lead, Technical Services to join our high-performing team in delivering world-class technical support to both internal and external customers. In this role, you will lead a team responsible for providing exceptional service through telephone, online helpdesk, and live chat, while fostering a culture of innovation and continuous improvement. As a champion of creative problem-solving, you will empower your team to deliver outstanding support solutions that enhance customer and employee satisfaction, contributing to a smarter, safer world and upholding the high standards of Axis Technical Services. Please note: If you have experience leading small teams, we encourage you to APPLY NOW! Experience leading technical projects is certainly valuable, but people leadership is a key skill we are looking for in this role.
Daily operations involve managing technical escalations, collaborating with sales teams, and ensuring customer success. Beyond the core responsibilities of coaching, conflict resolution, and team engagement, expect fun activities like team travel, kickoff events, introductory day trips for...
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