Backed by Y Combinator.
About the role
At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values. The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 11:30 a.m. to 8:00 p.m. shift
- Bilingual /Trilingual Candidates - Spanish / Portuguese / French a BIG plus!
- Answer inbound customer inquiries via telephone, chat, and online helpdesk
- Collect and confirm database information for each customer
- Open and update cases in the customer relationship management system, documenting actions taken and outcome
- Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
More about this role
Technical Services Representative
Looking for a new start? Think bigger. Think Axis!
At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values.
The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.
- English only role: $25.48/hr ($53,000 annually)
- Bilingual (English + Portuguese or Spanish or French): $25.48/hr + $144/paycheck approx ($56,750 annually)
- Multilingual (English + 2 or more languages): $25.48/hr + $192/paycheck approx ($58,000 annually)
- 11:30 a.m. to 8:00 p.m....
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