The Axon Network connects people, devices, and apps to protect life in all regards From our TASER smart devices, to police body cameras, to our industry leading cloud based evidence management software, we are the world’s premier public safety company and... Backed by a16z and a16z speedrun.
About the role
You will lead a field team of Mission Engineers — the people agencies trust to put Axon technology to work. Together they keep products healthy, help teams adopt new ways of working, and build the workflows and automations that improve how public safety gets done.
What they're looking for
- Typically 7+ years in customer-facing technical delivery (technical account management, solutions, implementation, systems integration, professional services, or comparable) with 3+ years leading individual contributors
- A coaching and mentoring record you are proud of: people who grew, shipped more, or raised the standard because of how you developed them
- Technical range across hardware, software, cloud, networking, and integrations. You are comfortable evaluating technical work, asking good questions, and talking with agency IT
- Your own examples of solving problems with technology — something you built, automated, integrated, or designed that other people used
- Confidence with command staff and senior stakeholders: you can simplify for an executive audience and go deep with a technical admin
- Experience owning outcomes across a portfolio: multiple accounts, mixed engagement models, and a simple operating cadence (1:1s, reviews, dashboards, escalation paths) that keeps a field team connected
More about this role
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
You will lead a field team of Mission Engineers — the people agencies trust to put Axon technology to work. Together they keep products healthy, help teams adopt new ways of working, and build the workflows and automations that improve how public safety gets done.
Your team is Axon’s presence inside agencies: onsite, regional, and traveling. You coach, mentor, and develop that team so it stays technically sharp, customer-confident, and curious about what AI and the platform can unlock next. The people you develop should be equally comfortable solving problems with technology and sitting down with command staff to explain what changed and why it matters.
You will...
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