The Axon Network connects people, devices, and apps to protect life in all regards From our TASER smart devices, to police body cameras, to our industry leading cloud based evidence management software, we are the world’s premier public safety company and... Backed by a16z and a16z speedrun.
About the role
This role exists so Vehicle Intelligence customers get from purchase to value, and so CSMs and Sales Reps can be proactive without becoming VI specialists. The Product Success Manager (PSM) for Vehicle Intelligence is a product-focused, customer-facing overlay role. You cover the full Vehicle Intelligence portfolio: Axon Outpost, Lightpost, Fleet, Fusus, ALPR, and future Vehicle Intelligence capabilities, across all customers, not a single region. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Act as a structured intake point between customers, CSMs, Reps, and Product, translating field feedback into clear, actionable enhancement requests
- Prioritize and document requirements based on customer impact
- Partner with Product Management to close the loop with customers on how their feedback shaped the roadmap
- 5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program Management, or a related cross-functional role in SaaS, hardware/software, or enterprise technology
- A customer-first mindset and a passion for enablement, making other people (especially CSMs and Reps) better, not doing the account or the sale for them
- Proven ability to design, standardize, and scale tools, templates, and methodologies across teams
More about this role
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
This role exists so Vehicle Intelligence customers get from purchase to value, and so CSMs and Sales Reps can be proactive without becoming VI specialists. The Product Success Manager (PSM) for Vehicle Intelligence is a product-focused, customer-facing overlay role. You cover the full Vehicle Intelligence portfolio: Axon Outpost, Lightpost, Fleet, Fusus, ALPR, and future Vehicle Intelligence capabilities, across all customers, not a single region.
You are the product expert inside Customer Success. CSMs stay close to the account and keep the 10,000-foot view. You come in with product depth, enablement, and internal resources so customers actually get value from...
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