The Axon Network connects people, devices, and apps to protect life in all regards From our TASER smart devices, to police body cameras, to our industry leading cloud based evidence management software, we are the world’s premier public safety company and... Backed by a16z and a16z speedrun.
About the role
As Vice President of Customer Success at Axon, you will lead one of the most important teams in our business: an approximately 100-person Customer Success organization supporting U.S. Public Safety customers. Our Customer Success team has built deep customer relationships, navigated complex challenges, and become a critical partner to agencies using Axon's growing portfolio of products. As Axon continues to scale, this team is ready for its next stage of maturity.
What they're looking for
- 15+ years of progressive Customer Success, Customer Experience, Customer Operations, or related leadership experience
- Experience leading a large, multi-layered customer-facing organization, including managing Director-level leaders
- A track record of successfully transforming or scaling a Customer Success organization, including building the processes and operating systems required for the next stage of growth
- Significant SaaS experience and a strong understanding of product adoption, customer health, retention, recurring-revenue models, with multiple different SaaS product lines
- A customer-first leadership style and a genuine desire to spend time directly with customers and frontline teams
- Strong operational skills—you know how to turn strategy into processes, metrics, accountability, and execution
More about this role
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As Vice President of Customer Success at Axon, you will lead one of the most important teams in our business: an approximately 100-person Customer Success organization supporting U.S. Public Safety customers.
Our Customer Success team has built deep customer relationships, navigated complex challenges, and become a critical partner to agencies using Axon's growing portfolio of products. As Axon continues to scale, this team is ready for its next stage of maturity.
Your mandate is to build on that strong foundation and transform how we operate at scale. You will spend meaningful time with customers and our teams in the field, deeply understand their experience, and...
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