Backed by Accel, Bessemer and Lightspeed.
About the role
As a Technical Support Engineer Fellow, you will train alongside senior team members to resolve complex technical challenges for enterprise customers and serve as a frontline liaison between clients and internal Engineering, Product, and TAM teams. Through a structured three-phase training program, you will learn to troubleshoot the Axonius platform, manage a live ticket queue, analyze logs, and communicate technical solutions clearly and efficiently to customers around the world. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Active-duty military service member approved to participate in the DoD SkillBridge program within the final 180 days of service
- Operational background in military IT, communications (COMSEC, G6, N6, or A6), cyber operations, or a related technical domain
- Working knowledge of networking fundamentals such as TCP/IP, routing, and firewall rules, and experience supporting enterprise IT systems or mission-critical infrastructure
- Proven ability to document, report, and communicate technical issues clearly to both technical and non-technical audiences
More about this role
Axonius is partnering with the DoD SkillBridge program to offer transitioning military service members a structured, hands-on fellowship designed to launch a career in corporate cybersecurity account management.
As a Technical Support Engineer Fellow, you will train alongside senior team members to resolve complex technical challenges for enterprise customers and serve as a frontline liaison between clients and internal Engineering, Product, and TAM teams. Through a structured three-phase training program, you will learn to troubleshoot the Axonius platform, manage a live ticket queue, analyze logs, and communicate technical solutions clearly and efficiently to customers around the world.
This is a remote, 12-week on-the-job training program.
- Technical Troubleshooting & Support: Learn to analyze, diagnose, and resolve complex technical incidents across the Axonius platform, including adapters, queries, enforcement, gateways, and infrastructure — applying the same systematic problem-solving discipline you developed in the military to a fast-paced enterprise environment.
- Ticket Management & Case Ownership: Gain hands-on experience managing a live customer ticket queue in...
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