Axuall is a workforce intelligence company built on a national real-time practitioner data network. Axuall offers a holistic approach to workforce analytics, including an integrated platform for driving smarter decisions and quickly onboarding providers. Backed by Flare Capital Partners.
About the role
In this role you will serve as a Tier 2 support professional ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor.
What they're looking for
- Apply your technical knowledge to the triage, escalation and resolution of technical requests from clients and internal team mates
- Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution
- Readily available for live coverage as needed (Axuall supports Clinicians 8AM - 8PM EST)
- Foster collaboration and impeccable communication among product management, engineering and support teams
- Coordinate / follow up on internal requests and work in progress
- Create and improve established and ad-hoc workflow for the triage and escalation of support tickets
More about this role
Working hours: Monday - Friday, 8:00am - 4:30pm ET
Built with leading healthcare systems, Axuall is a clinical workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data across enterprise systems. By delivering trusted data, AI-powered insights, and seamless data exchange, Axuall empowers healthcare organizations to improve operational efficiency, strengthen clinical coverage, and support revenue capture. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amid significant economic and staffing challenges.
In this role you will serve as a Tier 2 support professional ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment you will troubleshoot technical issues. This is a mid to senior...
Browse similar: Startup jobs · Remote jobs