One operating system where customers, employees, and AI agents work as one. 120+ banks run on Backbase. See how the Unified Frontline scales your operations.
About the role
As a Customer Success Director - Enterprise at Backbase, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region. As a trusted advisor, you’ll be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating cross-functionally to drive exceptional customer satisfaction, retention, and growth.
What they're looking for
- Education: Bachelor’s degree in Technology, Business, or a related field is required, a Master’s degree or relevant certifications in customer success or account management is advantageous
- Technical Acumen : Previous experience in roles requiring technical understanding, particularly in customer success management within the financial services technology industry
- Customer-Centric Mindset : Passionate about delivering success for customers, with a deep commitment to understanding customer needs and delivering solutions that exceed their expectations
- Innovative and Results-Driven: A growth mindset with the ability to think critically and develop innovative solutions through diving deep into data and analytics to drive decision making
- Relationship Builder: Exceptional communication, presentation, and interpersonal skills, with the ability to challenge, negotiate, influence, and persuade C-level stakeholders
- Life-long learner and mentor: You're passionate about keeping up to date with industry trends within the financial technology space, and in mentoring team members to perform and grow
More about this role
As a Customer Success Director - Enterprise at Backbase, you will play a pivotal role in deepening and expanding strategic partnerships with key enterprise customers across the region. As a trusted advisor, you’ll be responsible for nurturing executive-level relationships, guiding customers through every phase of the Backbase journey, and collaborating cross-functionally to drive exceptional customer satisfaction, retention, and growth. Your work will involve shaping and executing success strategies that not only maximize product adoption but also ensure customers derive long-term value from Backbase solutions.
With a strong focus on regional and bank-specific goals, you will be instrumental in driving advocacy, expanding revenue opportunities, and serving as the voice of the customer. Additionally, you’ll mentor and empower team members to enhance their performance and grow their careers within Backbase.
- Drive adoption of Backbase Platform and Marketplace Partners;
- Grow revenue with existing customers;
- Be the Voice of The Customer with a passionate focus on customer needs ;
- Be relentlessly focused on ensuring our customers are advocates of Backbase;
- Mentor team members...
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