Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. Backed by Insight.
About the role
The Bamboo Bridge Strategic Account Manager serves as a client partner and liaison across assigned regions, responsible for growth, retention, and strategic alignment of the Bamboo Bridge platform within payer and provider ecosystems. Serving as the primary point of contact, you’ll ensure client success through strategic and tactical oversight of all account activities. This includes fostering relationships with key stakeholders to ensure the Bamboo Bridge solution meets their evolving needs.
What they're looking for
- Drive adoption of the Bamboo Bridge operational playbook and scale use cases across assigned clients
- Develop and maintain strong relationships with key provider and payer stakeholders to promote growth and ensure satisfaction
- Track and analyze performance metrics and KPIs to confirm ROI delivery, alignment with strategic goals, and proactively identify opportunities for improvement or expansion to exceed client expectations
- Lead strategic discussions and advise clients on enhancing behavioral health care navigation program effectiveness, positioning Bamboo Bridge as essential to their operations
- Act as an escalation point for internal teams, ensuring timely project delivery and resolution of issues
- Collaborate cross-functionally with Product, Marketing, Operations, and Engineering to deliver scopes of work, change orders, and service enhancement documentation with accuracy and professionalism
More about this role
The Bamboo Bridge Strategic Account Manager serves as a client partner and liaison across assigned regions, responsible for growth, retention, and strategic alignment of the Bamboo Bridge platform within payer and provider ecosystems. Serving as the primary point of contact, you’ll ensure client success through strategic and tactical oversight of all account activities. This includes fostering relationships with key stakeholders to ensure the Bamboo Bridge solution meets their evolving needs. The role focuses on account success and operational expansion — driving adoption of the Bamboo Bridge model, scaling existing use cases and associated pivotal care moments while also promoting uptake of additional use cases.
- Serve as the primary point of contact for assigned provider and payer executives and other client stakeholders, ensuring all contractual commitments and key enablement factors for Bamboo Bridge engagement and adoption are met. Responsible for client account strategy, governance, and results to plan relative to Bamboo and client proformas.
- Drive adoption of the Bamboo Bridge operational playbook and scale use cases across assigned clients.
- Develop and maintain strong...
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