BambooHR is online HR software for small and medium-sized businesses that have outgrown using spreadsheets to manage their employee information. BambooHR is a Software-as-a-Service (SaaS) company that provides small and medium-sized businesses with... Backed by 8VC.
About the role
This role independently facilitates onboarding and skill-development programs for CX team members, blending instructor-led training with digital and AI-assisted learning insights to support role proficiency and long-term success. With strong facilitation and coaching skills, the Training Facilitator adapts delivery within established enablement standards, monitors learner progress through training systems, and provides actionable feedback that improves readiness and performance.
What they're looking for
- 2+ years of experience facilitating instructor-led training, enablement, or onboarding in a customer-facing, support, or CX environment (or equivalent experience leading cohorts and coaching learners)
- Demonstrated ability to independently lead training cohorts end-to-end, manage classroom dynamics, and adapt facilitation approaches within established standards
- Strong coaching and feedback skills, including documentation, performance assessment, and learner readiness decision-making aligned to defined criteria
- Data-informed mindset: ability to interpret training, performance, and AI-assisted signals, spot trends, validate insights, and translate findings into clear actions and recommendations
- Experience working in and maintaining accuracy across tools/systems (e.g., LMS, task/work management tools such as Wrike, trackers, dashboards, and collaboration tools such as Slack)
- Proven ability to handle challenging learner situations with professionalism, consistency, and appropriate escalation judgment
More about this role
Please Note: This is an in-office position which will require working at our Draper, UT headquarters . Additionally, employment with BambooHR is contingent on passing both a background and credit check.
At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time to set people free to do great work. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.
The CX Training Facilitator delivers dynamic, learner-centered training experiences that accelerate skill acquisition, build confidence, and drive consistent performance across the Customer Experience organization.
This role independently facilitates onboarding and skill-development programs for CX team members, blending instructor-led training with digital and AI-assisted learning insights to support role proficiency and long-term success. With strong facilitation and coaching skills, the Training Facilitator adapts delivery within established enablement standards, monitors learner progress through...
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