Base brings affordable, reliable energy and whole-home backup to homes across Texas — fixed low rates and battery backup that kicks in automatically. Backed by Lightspeed and a16z.
About the role
You'll sit at the intersection of product management and member lifecycle education—owning the post-sale member experience from the moment someone signs with Base through years of membership.
More about this role
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
You'll sit at the intersection of product management and member lifecycle education—owning the post-sale member experience from the moment someone signs with Base through years of membership.
Our members make a meaningful commitment when they join Base. Your job is to make sure they never regret it. That means getting ahead of their questions before they have them, guiding them through onboarding and installation with clarity, and continuously deepening their understanding of and engagement with their Base system. You'll own every product experience members touch in the app and dashboard, all post-sale automated communications sequences, the Help Center, and more.
You will build something category-defining from the ground up. If you've worked in product, product marketing, or customer experience and you're...
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