Beacon acquires and grows essential businesses. With our centralized platform, we empower founders with the technology and expertise to better serve their customers. Backed by General Catalyst.
About the role
The Customer Experience Specialist will join Beacon’s Customer Experience team and report to the Manager of Customer Experience. This role does not have direct reports. This is a highly customer-facing role combining frontline customer support with hands-on technical troubleshooting across Beacon’s software, devices, customer environments, and healthcare workflows. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of professional experience, including at least 2 years providing direct technical support to external customers, healthcare users, or end users
- Demonstrated experience providing direct customer-facing technical support, including troubleshooting with customers by phone, video, screen sharing, or similar real-time support channels
- Demonstrated technical troubleshooting experience involving software, hardware, connected devices, Windows environments, or customer computing environments
- Working knowledge of SQL , including the ability to construct and execute queries to investigate data, customer issues, or application behavior
- Experience working in a high-volume support environment while maintaining ownership, documentation quality, responsiveness, and customer follow-through
- Exceptional customer-facing communication skills, including the ability to communicate professionally with both technical and nontechnical audiences
More about this role
Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.
The Customer Experience Specialist will join Beacon’s Customer Experience team and report to the Manager of Customer Experience. This role does not have direct reports. This is a highly customer-facing role combining frontline customer support with hands-on technical troubleshooting across Beacon’s software, devices, customer environments, and healthcare workflows. You will work directly with healthcare professionals, sleep laboratories, medical practices, customer IT teams, and Beacon colleagues to solve problems ranging from account and workflow questions to...
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