Bernard is software that answers the phones, books the jobs, and pre-IDs the parts for appliance repair servicers. Backed by Y Combinator.
About the role
You are the first dedicated Client Success hire at Bernard. You own the entire post-sale customer relationship: onboarding, activation, support, expansion, and retention. You build this function from zero.
More about this role
Half of all appliance repair visits fail on the first trip. Wrong part. Wrong diagnosis. The homeowner waits another week. The company eats another truck roll. Multiply that across millions of service calls a year and you're looking at a broken layer of American infrastructure that nobody's talking about.
Bernard fixes this at the point of first contact. Our AI answers the call, runs the diagnostic, predicts the right parts against live inventory, and sends the technician out with a game plan. We don't just book the job. We solve it before the truck rolls. The result: first-visit fix rates go from 50% to 80%.
We're live with enterprise customers, growing fast, and building the operating system for field service from our office in NYC. Every hire here touches the product, the customer, and the trajectory of the company.
You are the first dedicated Client Success hire at Bernard. You own the entire post-sale customer relationship: onboarding, activation, support, expansion, and retention. You build this function from zero.
Your customers are appliance repair company owners and dispatchers. They run 15–300 trucks, take 50+ calls a day, and have never had the opportunity to truly...
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