Bestow is the leading end-to-end life insurance SaaS company partnering with top carriers to modernize and transform the way they do business. Backed by NEA.
About the role
This is a hands-on management role with direct reports, spending roughly 20% of your time contributing production-level code. Bestow is looking for a Support Engineering Manager to contribute in the following ways: • Stay hands-on in the code. Clone any Bestow repository, reproduce a partner-reported defect, and open a pull request without waiting on the owning team.
What they're looking for
- • Technically credible and operationally disciplined. You are equally at home in a code review and on a call with a carrier executive, and you would rather build the system that prevents the fire than be praised for putting it out
- • Experienced. 5+ years in the software industry with at least 3 years managing engineers while keeping your coding skills current. Bachelor's degree or equivalent experience
- • An operator, not a passenger. You have built the queue, the metrics, the runbooks, and the automation for a technical support, production support, or SRE-adjacent function, not simply worked inside someone else's
- • Observability-literate. Working fluency with APM, structured logging, and session replay, and able to build the dashboards and alerts your team needs
- • Practiced in formal incident management. Declaration, command, communication, and follow-up using tooling such as incident.io or PagerDuty
- • Experienced with regulated enterprise customers. You have supported enterprise or B2B2C customers operating under contractual SLAs. Insurance experience is preferred, fintech, healthcare, or another regulated industry is relevant
More about this role
Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.
Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.
Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.
Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.
Bestow's Engineering team owns all technology for Bestow and the Bestow Platform, serving employees, consumers, and enterprise customers. Our major functional groups are product...
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