BETA Technologies is creating an electric transportation ecosystem that’s safe, reliable and sustainable. Backed by Vermont Center for Emerging Technologies (VCET).
About the role
At BETA Technologies, the IT Help Desk Lead provides hands-on leadership for frontline technology support. This role coordinates the daily delivery of dependable, secure, and customer-focused IT services across BETA facilities and teams. The Lead combines advanced troubleshooting with work prioritization, documentation, escalation management, and cross-functional coordination so that employees can remain productive while IT services scale with the business.
What they're looking for
- 3+ years of IT support, service desk, desktop support, or technical operations experience, equivalent combinations of education and experience are considered
- Demonstrated ability to lead or coordinate a high-volume technical support queue, prioritize competing work, and drive requests to resolution with strong customer communication
- Advanced troubleshooting proficiency across Windows and macOS, with working familiarity with Linux environments
- Strong technical writing and process-documentation skills, ability to create clear instructions for both technical and nontechnical users
- Clear verbal communication with the judgment to escalate appropriately and coordinate across technical and business stakeholders
- Experience leading, mentoring, training, or coordinating with a technical support team in a multi-site environment
More about this role
At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
At BETA Technologies, the IT Help Desk Lead provides hands-on leadership for frontline technology support. This role coordinates the daily delivery of dependable, secure, and customer-focused IT services across BETA facilities and teams. The Lead combines advanced troubleshooting with work prioritization, documentation, escalation management, and cross-functional coordination so that employees can remain productive while IT services scale with the business.
- Lead day-to-day Help Desk operations, including intake, triage, prioritization, and escalation for technology incidents and service requests
- Provide hands-on support for endpoint hardware, operating systems, identity and access, productivity platforms, printers, conference-room audio/video, basic networking, and specialized business applications
- Coordinate...
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