Betr is a direct-to-consumer micro-betting platform that introduces instant gratification to sports betting. It provides tools to support responsible play and give control over gambling. Backed by Florida Funders.
About the role
Thank you for your interest in Betr. We look forward to reviewing your application.
What they're looking for
- 2+ years’ experience in customer focused role
- Detail oriented with the ability to make data-driven decisions to improve customer communication performance
- Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
- Experience with payment providers (PayPal, Online Banking, card processing)
- Experience working with Customer Support tools like intercom etc
- Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
More about this role
Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming Super App. The Betr super app currently consists of Picks, Social Sportsbook, Social Casino, and Arcade - and will soon include Prediction Markets alongside other new products. Betr has one million paying users and is one of the fastest growing companies in the industry.
Betr is also the world's most followed real money gaming brand on social media.
Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.
- Support and resolve user issues and inquiries in a...
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