BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications! Backed by Accel.
About the role
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs.
What they're looking for
- 3+ years of sales, account management, customer success or support experience
- Experience in SaaS is a major plus
- Fluent in French and/or Spanish is strongly preferred
More about this role
BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.
Who are you?
- Deeply committed to customer satisfaction and happiness.
- Analytical both quantitatively and qualitatively.
- Expert at juggling competing demands and managing limited time.
- Team-oriented, but eager to act aggressively to get things done for customers.
- Passionate about building a great company and a great product.
- Build deep, long-lasting relationships with our customers that help deliver BetterCloud’s world class customer experience.
- Consult regularly with clients to fully understand...
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