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About the role
In this role you will report directly to a support team lead and will serve as a contributor on the support team. As the Family Support Representative, you will be responsible for:
What they're looking for
- Strong verbal and written communication skills
- Comfortable working flexible hours, including evening/night and weekend shifts during peak support season (October through March)
- Genuinely enjoys and finds fulfillment in helping people solve their problems
- Experience working in customer facing roles / on customer facing teams. Prior experience in a school or educational setting is a bonus
- Ability to multitask, prioritize, and manage time effectively
- Ability to work individually and as part of a team
More about this role
Clarity is modernizing the relationship between schools and families. Our platform simplifies complex, yet critical functions like admission, financial aid, enrollment, and billing. Since launching in 2022, we’ve grown to support 1,400+ schools and hundreds of thousands of families. As we continue to build, our mission remains clear: to make education more accessible for families and more sustainable for schools.
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Contract ends January 31, 2027. Continuation beyond this date is offered at Clarity's discretion based on performance and ongoing business need.
In this role you will report directly to a support team lead and will serve as a contributor on the support team. As the Family Support Representative, you will be responsible for:
- Responding to support inquiries from families in a timely manner through phone, email and chat.
- Troubleshooting issues and answering support questions through active listening and empathy, and providing solutions and escalating to the appropriate team when necessary.
- Meeting and maintaining customer satisfaction and team call handling goals.
- Participating in initiatives that support families, schools and internal teams.
- Collaborating with...
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