Backed by Bessemer and Techstars.
About the role
This role exists to ensure excellent Bevi client and partner experiences, delivered through excellent training, an excellent Bevi Help Center, and the clear processes and documentation behind them. You own that full system: how partners and internal technical teams learn to install, service, and sell our platform, and how well-equipped they are to deliver for the customer.
What they're looking for
- Experience building and running technical training or enablement programs, ideally across both internal teams and external partners or channel networks
- People leadership experience, or clear readiness to manage and develop a small team
- Working knowledge of LMS and authoring platforms (e.g., Absorb, Articulate), plus Salesforce, Zendesk, Google Workspace, and Atlassian (Confluence, Jira)
- Ability to teach different learning styles across formats: verbal, written, video, and e-learning
- Excellent cross-functional communicator who gains buy-in, aligns stakeholders, and keeps a program moving
- A process builder who uses AI to find efficiency and rethink how training and documentation should work in the future
More about this role
Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.
This role exists to ensure excellent Bevi client and partner experiences, delivered through excellent training, an excellent Bevi Help Center, and the clear processes and documentation behind them. You own that full system: how partners and internal technical teams learn to install, service, and sell our platform, and how well-equipped they are to deliver for the customer.
You lead a small, high-output team (an Instructional Designer and a Technical Content Manager) and own the enablement engine end to end:...
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