Backed by General Catalyst.
About the role
Own an assigned portfolio of customer accounts with accountability for customer outcomes, including retention, Net Revenue Retention (NRR), adoption, customer satisfaction, and long-term success. Serve as the primary post-onboarding point of contact and trusted advisor, building strong relationships with executive sponsors, business stakeholders, and end users.
What they're looking for
- 3+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or technology
- Experience managing a portfolio of customer accounts with accountability for retention, renewals, adoption, growth, or revenue performance
- Experience owning or supporting customer renewals and developing trusted relationships with executive and business stakeholders
- Bachelor's degree or equivalent professional experience preferred
- Experience in eCommerce, marketplace, feed management, retail technology, digital advertising, or MarTech preferred
- Familiarity with Salesforce, Gainsight, Tableau, Grafana, or similar Customer Success and analytics platforms preferred
More about this role
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. Feedonomics manages everything from onboarding to ongoing feed...
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