Backed by General Catalyst.
About the role
Identify at-risk customers and develop renewal strategies to prevent churn. Maintain consistent customer engagement throughout the renewal sales cycle.
What they're looking for
- Minimum 2 years’ in renewal or sales role with a strong foundation in negotiation tactics preferred
- Experience in a customer-facing, service-oriented role is required
- Exceptional written and verbal communication skills, excellent ability to diffuse difficult situations, create a clear path to resolution with owners and dates, and secure buy-in from internal and external stakeholders to deliver
- A work ethic that demonstrates dedication to the company, its mission, and the team, a desire to work in a culture of excellence
- An ability to remain calm, empathetic, patient, and professional in stressful situations
- Proficient with software applications like MS Office, Google Workspace, and Tableau, experience with Salesforce CRM and Zendesk preferred
More about this role
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on...
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