Backed by Battery, Insight and Sequoia.
About the role
BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA. This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.
What they're looking for
- 8+ years of experience in post-sales, technical architecture, consulting, or professional services
- Deep knowledge of monitoring, observability, ITSM, and incident response platforms
- Track record leading complex enterprise implementations across multiple stakeholder groups
- Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery
More about this role
Remote based role. Open to candidates in the United Kingdom.
BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.
This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda platform.
You'll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.
We're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scale
- Lead strategic customer engagements - from discovery through implementation, adoption, and value realisation
- Architect end-to-end BigPanda solutions - across workflows,...
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