Backed by Battery, Insight and Sequoia.
About the role
BigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations.
What they're looking for
- 5+ years of experience in post-sales technical architecture, consulting, or professional services roles
- Experience delivering enterprise implementations across multiple stakeholder groups
- Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
- Ability to work effectively with customer stakeholders and connect technical decisions to business outcomes
- Strong consultative communication skills across technical and non-technical audiences
- Interest in improving team practices through mentoring, reusable assets, or process development
More about this role
Remote-based role. Open to candidates in the USA across Pacific, Mountain, Central, and Eastern time zones.
BigPanda is seeking a Senior Solutions Architect to join our Professional Services team. This is a customer-facing, hands-on role focused on helping enterprise customers design, implement, and realize value from the BigPanda platform. You will serve as a trusted technical advisor and architect, guiding customers through AIOps initiatives and helping them modernize incident management and service operations.
This is a role for a builder. You will spend real time in the platform, in the data, and in code — not only in design sessions. You will own engagements end to end, and the quality of what goes live is yours.
BigPanda is an agentic platform, and we expect the people who deliver it to be at least as curious about modern AI tooling as our customers are about ours.
- Own customer engagements from discovery through implementation, adoption, and go-live
- Design and implement BigPanda solutions across workflows, integrations, data design, and production rollouts
- Partner with customer technical stakeholders to translate requirements into solution designs and technical...
Browse similar: Startup jobs · Remote jobs